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Privacy policy

This privacy policy sets out how Jewellers Ark uses and protects any information that you give us when you use this website.Jewellers Ark is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be personally identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and we will never sell, lease or rent your personally identifiable information to third parties or other companies.

We may change this policy from time to time by updating this page. We suggest you check this page occasionally to ensure that you are happy with any changes.

What we collect

To allow us to process and dispatch your order, we ask for the following information:
Name, billing address, contact information including email address and telephone numbers.
If you would like your order sending to an alternative delivery address, this will also be required.

Should you contact us via email or our click to chat service, we may keep a record in case you need us to refer to it again in the future.

We use Lloyds, Sagepay and Paypal – all secure payment services to process your payments and Jewellers Ark do not store and have no access to any card payement details you supply.

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping to allow us to track your order and or product should you have any issues or questions in the future. These may include, but are not limited to, returns, exchanges, repairs or furture orders for realted items. We may also use the information to improve our products and services.

To help us improve our products and services, we will send you a request to leave a review approximately ten days after you receive your order.  

If you have signed up to our mailing list, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscibe at any point.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to any website you visit.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties, unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct or remove any information found to be incorrect.